Help
Plain answers about the things people ask before they pay, and after. If the answer is not here, email support@swirlai.app.
How to cancel your Swirl subscriptionCancel a Swirl subscription on the web, iPhone, or Android, and what happens to your access after you do.How refunds workWhen a Swirl charge can be refunded, what to send support, and why cancelling is not the same as a refund.What happens when your credits run outWhat the Usage balance pays for, what happens at zero, and the difference between a top-up and an upgrade.How memory works in SwirlWhat memory stores, when it is applied, how to inspect it, and how to turn it off.How to delete a memoryRemove one memory entry, or turn memory off entirely, without deleting your chats.How to export your dataGet a copy of your chats, documents, and memory, and what to do if the export fails.How to delete your accountDelete a Swirl account, cancel the subscription first, and what happens to your data.How shared links workWhat a shared link exposes, how to revoke it, and what not to share.How annual billing worksWhat an annual plan charges, when it renews, and how to cancel before the next year.Why was I charged?The common reasons for a charge you did not expect, and what to send support.