Why was I charged?
Open the receipt email and check the plan and period. The usual causes are an annual renewal, a top-up, a subscription bought on another account, or an app store subscription. If none of those fit, email support with the receipt ID.
Check the receipt
The receipt names the plan, the billing period, and the amount. An annual renewal is the most common surprise because the charge is larger than the monthly one and the reminder is the receipt itself.
Common causes
- An annual plan renewed for another year.
- A top-up you bought to finish the month.
- A subscription on a second account, often an old email.
- An iPhone or Android subscription that was not cancelled in the app store.
What to send support
- The receipt ID or the payment ID.
- The account email.
- The last four digits of the card, if you have them.
- What you expected instead.
If it is fraud
If you do not recognise the account at all, contact your bank first, then email support. Do not send your password or a full card number.
Updated October 26, 2026. Still stuck? Email support@swirlai.app.