How refunds work
Email support@swirlai.app with the receipt and the reason. Refunds follow the payment processor's policy for the charge. Cancelling stops the next renewal, but it does not automatically refund the period you are in.
Cancelling is not a refund
Cancelling stops the next charge and leaves the current paid period in place. A refund reverses a charge that already happened. If you want both, cancel first and then ask for the refund.
What to include
- The receipt or payment ID from the invoice email.
- The account email.
- The date and amount of the charge.
- What went wrong, in one or two sentences.
App store purchases
Charges from the iPhone or Android app are refunded by Apple or Google, not by us. Use the report a problem flow in the App Store or Google Play. We cannot refund a charge we did not process.
How long it takes
Approved refunds are sent back to the original payment method. The processor usually shows the credit within five to ten business days, depending on the bank.
Updated October 26, 2026. Still stuck? Email support@swirlai.app.